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+6012-5375800 (For Order)
Customer Service 9.00am - 11.00pm
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Shipping Policy


Standard Postage?harges



A:Retails customer:

Peninsular Malaysia: Minimum RM6 charge per order.
East Malaysia: RM11/kg,Above RM100 (after deduct the stock clearance item) Deduct RM6?ourier charges ,Above RM150 (after deduct the stock clearance item) Deduct RM10 courier charges.

B:Wholesale Custome:

Peninsular Malaysia: For first kg = RM6, for subsequence weight = RM1.5/KG
East Malaysia: RM11/kg, for subsequence weight = RM11/KG

?

E-PARCEL (For East?alaysia customer?NLY , will only send out on Tuesday and Friday)
POS MALAYSIA (estimate 7-10days to received the goods)

A.Retails?ustomer:

Due to Pos Malaysia didn? provide a standard postage rate for every subsequence weight,
We fix the rate at RM10 for first KG , every subsequence 500G will charge RM1.50 , i am sure that you are getting this rate much more cheaper then the rate that you can find in Pos Malaysia website. Do find out from them if you do not believe so.

Above RM100 (after deduct the stock clearance item) Deduct rm5.5 courier charges ,
Above RM150 (after deduct the stock clearance item) Deduct rm10 courier charges.

B.Wholesale Customer:

Please refer to the below link
http://www.pos.com.my/pos/appl/parcelRatedb.asp
Please remember to inform us once order made, we will amend your postage according to the actual weight of your wholesale order.



POS LAJU



A) Retails Customer:

If you intend to use Pos Laju, please inform us once order made, we will help you to amend the postage charges according to the actual charges from pos laju rate. No free postage for the order above RM100 but we will still deduct RM5 from the total postage of pos laju. You just need to pay the extra charges if the postage is above RM5. Please refer to this link for more details~~
http://www.pos.com.my/pos/appl/fast_mail_rate.asp

B) Wholesale Customer:

Please refer to the below link:
http://www.pos.com.my/pos/appl/fast_mail_rate.asp
Do leave us message once order made so that we can amend your postage charges.

Sign Received Issue:

Please make sure that you did check your parcel and make sure that the parcel is not spoilt or broken before you sign received . We will not bare any responsibility once you have sign received. There will be always a risk in online shopping , this is due to this parcel are not send directly to you by our hand. Really hope to get your understanding.



LORI:(Estimation)



Peninsular Malaysia:

-Big box RM20 per box for (Kelantan & Terengganu)
-Big box RM15 per box for (Perak, Kedah, Penang, Perlis, Pahang, Johor, Melaka, Negeri Sembilan, Selangor & Kuala Lumpur)
East Malaysia: (SABAH, SARAWAK, LABUAN)
-Big box RM3.60 per KG

In case of the despatch not allowed you to check before sign , please make sure that the outer look of the parcel in good condition (TAKE PHOTO), if not?, then request to check the parcel at their branch.

Once parcel sign received , if you found out any lost or damages , please remember to contact the courier service branch on that day itself, and you have to go the branch to lodge a lost report. Do bring together with all the packing boxes and the spoilt item together. And please make sure you did email a copy of the report to us so that we can help you to follow up with them.

Shipping & Delivery

We usually deliver our goods within 14-20 working days using our panel of delivery service providers after payment has been confirmed. If the product ordered is out-of-stock, we will contact you immediately to confirm a new delivery date or other instructions. We will exchange goods that are found to be defective or different from what you ordered. Please contact us within 3 days after the delivery date.


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